Delivery/T&C

Christmas Delivery for 2016

Order by Tuesday 20 December to ensure delivery in time for Christmas. Last orders for Christmas will be posted by 21st December.

Orders

All orders will be despatched within one week of the order being made. Sugar Croft Faerie must receive payment for the goods you order, and any delivery charges before your order can be despatched, unless otherwise agreed. All transactions conducted in Pounds Sterling.

Cancellations and amendments to orders must be made prior to despatch. Sugar Croft Faerie will replace any damaged or defective goods within 30 days of notification.  Sugar Croft Faerie must be notified within 24 hours of receipt of goods regarding any complaints. Sugar Croft Faerie cannot be held responsible for goods not delivered due to incomplete or incorrect delivery details or the recipients unable to take delivery.
 

Postage Charges 

We send all orders by Royal Mail 1st Class and the charge depends on the parcel weight. You can choose to be able to track your parcel, if you want. If your order is for Christmas, you can choose our Christmas delivery option. The following table shows our charges:

Weight Approx No of Bags 1st Class Confirmed 1st Class Standard
 Up to 1kg  Up to 8  £4.95 £3.85
 1kg - 2kg  7 - 15  £7.10  £6.00
 2kg-5kg  10 or more  £14.00  £14.00

 

For parcels over 5kg, we use Parcelforce48, with a maximum charge of £25.00.

Please note we only send parcels to UK addresses and not overseas.

 

Delivery

We strive to get our orders out to our customers as soon as possible. We try to get orders out within a week and we will send it using the method you chose.  If you require your order for a certain date it would be really helpful if you could please let us know at the time you place the order.

We will always let you know if there are any delays with your order i.e. if it will be longer than 3 weeks.

If you require your order for a certain date, please let us know when you place your order. Unfortunately, we can't promise we can always get it to you in time, but we'll always do our best.

 

Market Collection

You can also arrange to collect your order from Sugar Croft Faerie in person. Choose Free - Market Collection when you place your order and we will confirm collection details with you. Alternatively, before you place your order, you can use the Contact Us form to arrange collection at the market you plan to visit. We usually have a stall at the following local markets:

The Sugar Croft Faerie Twitter Feed @SugarCroft also has regular updates about markets.

 

Payment

We accept payment via Paypal and via cheque.  You can use Paypal to make a payment without having an account.  Once you are directed to Paypal, there is an option to pay via credit card or bank account.

You can make a paymant via cheque by selecting the Send Payment by Post option. You order will be made and you will need send a cheque before we can process and dispatch your order. We will hold your order for 7 days to allow for the cheque to arrive. Please make your cheque payable to "Christine MacNeill" and include your order number too.

 

Privacy & Security

We promise to respect your privacy. Please be assured that we will never pass on your details to third party organisations and that your personal details are held securely and in strict confidence.